Client Setup and Connection

Select “Try for Free” below to open the VPNBasic user dashboard, then follow the prompts to choose a username and password. No email address is required to create an account. Use your username to sign in later. Choose a password you don’t use on other sites, and save it in a password manager you can access. This button takes you to the account portal; what’s available there is shown in the dashboard and does not imply any extra free access time or data.

After submitting the form, if you land on the account overview, check that the displayed username is yours. If you’re still on the sign-in page, log in with the credentials you just created. If you already have an account, go straight to sign in—there’s no need to create another account for each device. VPNBasic supports unlimited simultaneously connected devices, so you can also connect your other devices using their respective client configurations.

If the page says your username is unavailable, choose another one and try again. If sign-in fails, check capitalization, your input method, and whether extra spaces were copied. Avoid creating multiple accounts for the same order, as this can make it harder to track payments and subscriptions. Once you can access the dashboard, continue to plan selection.

Open the plans section in the user dashboard and choose a monthly plan or data package based on how much you typically use. Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data allowance resets monthly on the activation date. If you often stream video, sync files, or download development resources, consider how much those activities use. Don’t choose based on device count alone: unlimited devices does not mean unlimited data.

Data packages are ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. They remain valid until used and never expire. Unlike subscriptions that reset monthly, data packages use a different billing model, so compare them based on your usage habits. See the pricing page for full prices and terms. If you upgrade a monthly plan partway through the billing period, the price difference is converted into remaining days; check the dashboard for the exact result.

On the order confirmation page, check the plan name, amount, and account, then follow the prompts to pay with Alipay, WeChat Pay, or USDT. After payment, return to the dashboard and check the order and plan status. Don’t assume the plan is active just because the payment page closed. If payment went through but the status hasn’t updated, refresh the order and verify the payment. Keep your order details and contact support through a dashboard ticket to avoid paying twice.

VPNBasic offers a 7-day money-back guarantee. After activating your plan, follow the client setup steps below and test it with your own network and commonly used apps before deciding how to proceed. See the Terms of Service for refund rules. Submit refund requests and questions through a ticket in the user dashboard.

Open the account overview in the user dashboard and confirm that your plan is active, then find the subscription section. A subscription link lets a client fetch server configurations; it isn’t a regular website address or an installer. If the dashboard offers one-click import for your client, try that first. For manual setup, copy the subscription link for your client and paste it into the client in the next step.

Choose an import format supported by your current client. If the dashboard offers several options, don’t select one based only on a similar name. Check the download page or client documentation, then return to the subscription section to get the right option. One-click import attempts to open the installed app. If your browser asks to open an external app, confirm the app name before proceeding. If you haven’t installed a client yet, do that in the next section, then come back here.

Your subscription link may contain account access credentials, so protect it like a password. Don’t post the full link in public discussions, screenshots, or shared documents, and don’t paste it into online tools you don’t trust. When submitting a support ticket, include your device, client, and error message. Hide the full subscription link in screenshots. If the dashboard offers a subscription reset, configure your devices again afterward; check the dashboard for whether the old configuration will still work.

Get the VPNBasic client from the dashboard’s download page. Windows, macOS, Android, and Linux clients are available to download after signing in. Get the subscription needed to connect after signing in; it corresponds to your account’s plan status. For iOS, follow the separate requirements shown in the dashboard. The steps below cover common desktop and mobile platforms. Linux users should follow the client instructions in the dashboard rather than applying steps for another platform.

Windows: Import Your Subscription and Enable the Proxy

On the download page, choose a desktop proxy client that supports your version of Windows. Install it using the setup instructions, then launch it. Return to the dashboard and try the matching one-click import option. If it doesn’t open the client automatically, look for a Subscription, Configuration, or Configuration Management section in the client. Choose the option to add a link, paste the subscription you copied, and save it. Give the configuration a name that helps you identify its purpose; don’t use the full subscription link as its displayed name.

After saving, update or refresh the configuration. Once the region and server list appears, select the configuration you want to use. Then enable the system proxy as described by the client. If you use virtual network adapter mode, grant the required permissions when prompted; don’t turn on every mode to troubleshoot. Importing a subscription without enabling the proxy may leave your browser using its usual network. Keep the client running, then verify the connection.

macOS: Check the Configuration and System Permissions

Download a desktop proxy client for your Mac from the dashboard, then follow its instructions to move it to the Applications folder and open it. Use the one-click import option provided in the dashboard, or add the link in the client’s subscription or configuration management section. After importing, check that the server list appears and select the subscription configuration. If the window still shows a sample configuration or an empty list, update the subscription before changing proxy modes.

When you connect, macOS may ask you to confirm a network configuration or authorize a helper component. Check that the prompt comes from the client you just installed, then follow the system instructions. System proxy and network extension modes may require different permissions; refer to your current client’s documentation. For installation or permission issues, see the macOS setup guide from scratch. Repeatedly deleting your subscription won’t resolve system permission issues.

Android: Add Your Subscription and Allow the Connection

Download the Android proxy client from the dashboard. When installing, follow the system prompts to verify the file source and app details. Open the app and go to its subscription or configuration page. Start the import from the dashboard or choose the option to add a link. Paste the link, save, and refresh. Check that the server list contains selectable options, then choose a region. If one-click import opens only your browser, use the client’s manual import option instead.

The first time you connect, Android will ask you to authorize the VPN connection. Confirm the app and allow the connection. Once the client shows that it’s connected, test the app you want to use. If the connection tends to drop only when the screen is off, check Android’s background activity and battery settings for the client and adjust them as needed. There’s no need to grant permissions unrelated to network access. Check the client status again after switching between Wi-Fi and mobile data.

iOS: Get and Import the Client Based on Dashboard Requirements

Open the download page in the user dashboard and check the instructions for getting the iOS client. The iOS option depends on your plan requirements. If you have an active plan, follow the dashboard prompts to get the client. If the page says you don’t currently meet the requirements, check your plan status; don’t look for an installer link that isn’t provided here. Once you have the app, return to the dashboard and choose the subscription import option for that client.

If your browser asks to open the app, check that it’s the right one before proceeding. To add the subscription manually, look in the client’s subscription, configuration, or server list for an option to import from a link. Once the update completes and the server list appears, choose a server and connect. The first time you run the client, follow the iOS prompt to allow it to add a VPN configuration, then confirm using your device’s system authentication method. Adding a configuration doesn’t turn on the connection; check the client’s connection status after leaving Settings.

A successful import means the client has fetched the server list and the correct configuration is selected—not just that a “Saved” message appeared. If the update fails, check the subscription format, account status, and current network before changing proxy settings.

In the client, choose a region, then select an available server in that region. For everyday use, start with a region suited to the service you want to access. If the connection has problems, keep the app and test page unchanged and try another server. See the server and protocol reference for the differences between IEPL dedicated lines, relay routes, and direct routes. You don’t need to understand every protocol setting to get started, and there’s no need to change advanced options right away.

After connecting, check that the client shows no errors and that the system proxy or required connection mode is enabled. Open the network check page and compare your route information before and after connecting. In rule mode, the check page and your target app may match different rules, so an unchanged route on the check page alone doesn’t prove the client has failed. Consider the current mode and how the target app behaves. If the check page doesn’t return a result, don’t assume the server is at fault.

Next, open a website or app you use regularly and try a real task, such as loading a page, starting playback, or getting a complete response from an AI tool. A successful network connection doesn’t guarantee that a platform allows access from your region or account. Check account eligibility, regional policies, and service status separately. For streaming, availability depends on the platform’s current results.

After verifying the connection, keep this configuration in your client. If the server options change later, update the subscription before selecting a server. Check your plan’s data allowance and billing status in the user dashboard. The connection status shown in the client isn’t your remaining data balance, and a single test doesn’t guarantee the same results on every network.

If the client shows no servers, first check your plan status in the dashboard. Then make sure the copied link is complete, the import format is correct, and the subscription has been updated. If the update shows an error, keep a note of the exact message. Repeatedly clicking Connect won’t fix a problem fetching the configuration. If the dashboard opens but the subscription update fails, record those as separate issues rather than treating them as one.

If servers appear but you can’t connect, check system permissions, proxy mode, and possible conflicts with other proxy clients. Running multiple proxy tools on the same device can cause the last app launched to change routing or system proxy settings. Quit tools you aren’t using, restore a clear single-client setup, then test another server. Change one setting at a time so you can tell what made a difference.

If your browser works but a particular app doesn’t, check whether the app follows the system proxy and whether your current rules cover it. For command-line tools, developer tools, or app-specific setup, read the guide to AI tools and choosing routes for apps. Don’t assume that a successful browser test means every app is connected. The Servers and Protocols page covers how routes and protocols work; this guide focuses on getting started.

If you still can’t complete setup, submit a support ticket through the user dashboard. Include your device platform, client name, whether the issue happens during import or connection, the full error message, and the steps you’ve tried. Hide passwords, subscription links, and sensitive payment details in screenshots. A clear description helps identify whether the issue involves your account, configuration, system permissions, or target app—and is more useful than simply saying “it doesn’t work.”